Make sure Microsoft Arc Mouse has Power and can Turn On. If you are unsure if your Host PC has Bluetooth 4.0 capabilities, you may need to contact your Original Equipment Manufacturer (OEM) for information. Microsoft Arc Mouse requires a Windows 10 PC or Host with Bluetooth 4.0 or newer. Make sure your PC is compatible with Bluetooth 4.0 (LE). To Pair Microsoft Arc Mouse, go here for detailed steps. Step 2: Select Microsoft Arc Mouse Step 3: Select Remove device. To remove Microsoft Arc Mouse: Step 1: Select the Start button, then go to Settings > Devices > Bluetooth.
Remove Microsoft Arc Mouse from your device and pair it again. If Microsoft Arc Mouse isn’t working, stops responding when you’re mousing, doesn’t appear in the list of available Bluetooth devices when you pair it or if you see an error message during pairing, try these things.